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Phones: 16514072611
We are open: Mn-Fr: 10 am-8 pm
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chaannin

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Shipping & Returns

Shipping Policy

  • Global Shipping: We provide worldwide shipping through trusted logistics partners, ensuring efficient and timely delivery to our clients.

  • Shipping Methods: We offer standard, expedited, and express shipping options to meet varying delivery needs.

  • Order Processing Time: Orders are processed within 3-7 business days, depending on the order volume and customization requirements.

  • Tracking & Notifications: Customers receive real-time tracking updates and estimated delivery timelines to ensure full transparency.

  • Customs & Duties: International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. We provide necessary documentation to facilitate customs clearance.

Returns & Exchanges

  • Return Eligibility: Items can be returned or exchanged within 14 days of receipt if they are defective, damaged, or incorrect. Custom-made products are generally non-refundable unless there is a manufacturing defect.

  • Return Process: Customers must contact our support team to initiate a return, providing order details and a description of the issue.

  • Refunds & Replacements: Upon receiving the returned item, we inspect the product and process refunds or replacements accordingly. Refunds are issued to the original payment method.

  • Shipping Costs for Returns: Return shipping costs are covered by the customer unless the return is due to our error (defective or incorrect item sent).

Customer Support

Our dedicated support team is available to assist with any shipping or return inquiries, ensuring a seamless experience for our customers.